Our returns policy is simple and the “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, or defective or you’ve had a change of heart, you can return it direct to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email us below to get a returns authorisation number, please provide the ID number stated on your invoice when emailing us.

Customer Returns Authorisation Number: 0207 183 1310

Please email us at: info@festivals-direct.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again as it can take some time for this to be posted.

If you’ve done this and you still have not received your refund yet, please contact us at info@festivals-direct.com